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Disclaimers
- A Service Level Agreement (SLA) for network availability defines the minimum uptime percentage UNN guarantees for its network performance and its benchmark is consulted with the SalesCos.
- Fixed Network Availability measures the uptime of Telephony, Broadband, and Metro-E . % of fixed network availability are rounded off by 2 decimal places and may show 100% despite some downtime.
- Scheduled maintenance, force majeure events, and third-party disruptions beyond UNN control are excluded in the calculation